Customer Service

Provide participants with experience, knowledge, and skills to enable them:
. Identify customers
•Understand and define customer service
•Understand customer expectations management
•Learn effective communication skills to deal with customers
•Know the appropriate behavior to deal with customers

– Marketing managers.
– Marketing officers.
– Customer care personnel.
– Sales personnel.
– Face to face (in contact) personnel.

– Send email to register in the training course
– payment before start course or transfer the course fees to JAMS account and provide us with fees transfer copy so that we can confirm registration

1. The attendance of the courses is daily and according to the schedule of each trainee and the commitment to the start times of the courses.
2. Please be in the course hall (face or virtual) a quarter of an hour before the start of the course.
3. The approved dress while attending the session is formal or semi-formal.
4 . Active participation and exchange of experiences from everyone.
5 . Attending the entire session without being absent for periods and then returning, as the lecturer will follow the full attendance of the session.

•A desktop/ a laptop/ a smartphone/ any device that can be linked to the internet.
•linking any of the above devices to the internet
•You will be provided with a link for the program or the application to be used to enable you to join lectures.

As for general courses fees will be refunded in case of withdrawal before set date of the course, but in case of custom- built courses fees are refundable if cancellation is notified one week before set date. Otherwise, agreed upon fees will be chargeable.